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Podcast: self referral to physiotherapy services in Sussex

Podcast: self referral to physiotherapy services in Sussex

Listen to Sally York, physiotherapy lead for Sussex MSK Partnership, describe the roll-out of self referral for physio in central Sussex – and how it’s working for patients and clinicians.

Clinical outcome letters: why does improving the system matter?
Members of Sussex MSK Partnership clinical letters team at work

Clinical outcome letters: why does improving the system matter?

Phoebe Munson, Interim Patient Access Manager in the Sussex MSK Partnership, describes the work to redesign our systems to meet the service commitment of sending clinical outcome letters within seven working days.

Why I’m a Member of Here

Why I’m a Member of Here

To celebrate Employee Ownership Day at Here we spoke to two of our team – Tina Livingstone and Jason Willcox – about why they are members of Here.

Designing a Memory Assessment Service for the people it serves

Designing a Memory Assessment Service for the people it serves

Jason Willcox, Integrated Care Manager for the Memory Assessment Service in Brighton and Hove, introduces the case studies showing the impact of re-designing a care system to better meet the needs of everyone suffering memory difficulties whether diagnosed with dementia or not.

‘Ordinary Leadership’ – Using creativity and collaboration to explore what it means to care

‘Ordinary Leadership’ – Using creativity and collaboration to explore what it means to care

Tom Bell, a Wellbeing Administrator for the Brighton and Hove Wellbeing Service, reflects on his own sense of ‘ordinary leadership’ and how it enables him, as a non-clinician, to connect with people’s lived experience and create more possibilities for care every day.

Podcast: redesigning the supermarket system
hiSbe, Brighton - image reproduced by permission of Unltd

Podcast: redesigning the supermarket system

This conversation with Ruth Anslow from the independent supermarket HiSBe, explores the origins and future plans of this pioneering social enterprise, and what motivates her personally.

Video: making care person-shaped

Video: making care person-shaped

Jaivir Pall, Analytics and Insights Manager at Here, explains how a mix of intelligent data analysis and asking people to share their human stories is helping us to offer proactive care.

Help me, or fix me? The power of generative listening in the GP consultation

Help me, or fix me? The power of generative listening in the GP consultation

Peter Devlin, GP and Director of Clinical Leadership at Here, reflects on the theory of systems thinking and generative listening and the real world experience of doctor / patient consultations.

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